Volatile global landscapes have led us to appreciate the strength of resilience and persistence now more than ever before. At a time where crises and disasters need to be dealt with at an increasing rate than anticipated, it is nothing short of a testament to the intrinsic unwavering strength of human resilience that we can not only survive such disruptions and upheavals, but use them to thrive in the market.
Just as individuals may possess the power of human resilience, so too can they breed a culture of resilience within companies and organizations. In an atmosphere of dynamics, the only constant we may be able to grasp at is that adversity and upsets are to be expected, and must be learnt to dealt with if we are to survive in the current market.
Investing in the workforce:
Providing basic training for employees during stressful periods as company provided alternatives to therapy and stress management is a great way to ensure interpersonal support and develop 'psychological body armor,' which may aid them during transitory periods of adversity. To breed the notion of self efficacy or the belief in one's own capabilities, in this case to deter being highly strung out, is a necessary tool in empowering your employees and teaching them the importance of their own beliefs and actions. For this reason, health promotion is highly recommended within companies.
Celebrate different cognitive styles:
No two people ever extract identical information from the same experience, as humans we all have shaped our own worldviews, perspectives, insights, personal philosophies and beliefs based on our unique experiences. This diversity in cognitive styles however is to be appreciated and celebrated in a community or workforce for the simple reason that it provides us with unique and refreshing perspectives and ideas to the same problem. When an idea is looked through multiple lenses at the same time, it is easy to be innovative.
Research has shown that the single most powerful predictor for human resilience is interpersonal support. It is increasingly easy to become disheartened or disillusioned during hard times especially if you have disproportionately invested yourself in your work and skills, but if anything these untoward conditions must be met with calm acceptance and optimism. In organizations or businesses it is encouraged to work together during these difficult times, It is important especially for leaders to be present and empathetic to the needs of their employees. Encouraging optimism in employees is essential in order to rebound off of adverse scenarios, and to model the behavior is a great tactic to help employees do the same, optimism and resilience are after all learned behaviors and perhaps the most efficient way to pick them up is by observation and imitation.
Clear, transparent communication accompanied by detail helps people talk through their inner emotional states when stressed out, and even more importantly, figure out what the plan is for moving forward. Planning out conversations is a vital step to creating a shared vision of a positive future for the company. In times of hardship a little bit of validation can go a long way too, letting people know how each person is valued and can contribute can be a complete game changer. Creating thought patterns that are self aiding and add to self efficacy instead of ones that can be detrimental to their productivity and progress is to be much appreciated.
Lastly, as a leader your actions have a huge impact on the behavior of employees. Setting the right example towards positivity and mindfulness both as an individual and in terms of work related engagements is necessary. A leader that is well equipped to set this example is one which inspires trust in the workers, building strong interpersonal relationships by becoming personal with workers also helps give them a sense of purpose and belonging. Ask questions about them as an individual and not just as a worker.